'/%3e%3cpath%20d='M370.985%20179H294.965V157.72L341.165%2096.4H296.365V75.4H369.585V95.7L322.685%20158H370.985V179ZM393.213%2098.08C386.353%2098.08%20380.893%2092.62%20380.893%2085.76C380.893%2078.9%20386.353%2073.58%20393.213%2073.58C399.933%2073.58%20405.393%2078.9%20405.393%2085.76C405.393%2092.62%20399.933%2098.08%20393.213%2098.08ZM382.573%20179V109H404.133V179H382.573ZM416.807%20142.74C416.807%20121.46%20430.667%20106.62%20450.408%20106.62C459.928%20106.62%20467.488%20110.26%20471.268%20116L472.388%20109H492.688V174.52C492.688%20199.58%20478.268%20214.7%20454.328%20214.7C432.908%20214.7%20418.488%20202.52%20416.528%20182.64H438.368C438.788%20190.48%20444.668%20195.1%20454.188%20195.1C464.548%20195.1%20471.128%20188.94%20471.128%20179V169.9C466.928%20174.94%20459.088%20178.16%20449.988%20178.16C430.388%20178.16%20416.807%20163.74%20416.807%20142.74ZM438.508%20142.18C438.508%20152.26%20445.228%20159.4%20454.748%20159.4C464.548%20159.4%20471.128%20152.54%20471.128%20142.18C471.128%20131.96%20464.548%20125.38%20454.608%20125.38C445.088%20125.38%20438.508%20132.24%20438.508%20142.18ZM505.401%20142.74C505.401%20121.46%20519.261%20106.62%20539.001%20106.62C548.521%20106.62%20556.081%20110.26%20559.861%20116L560.981%20109H581.281V174.52C581.281%20199.58%20566.861%20214.7%20542.921%20214.7C521.501%20214.7%20507.081%20202.52%20505.121%20182.64H526.961C527.381%20190.48%20533.261%20195.1%20542.781%20195.1C553.141%20195.1%20559.721%20188.94%20559.721%20179V169.9C555.521%20174.94%20547.681%20178.16%20538.581%20178.16C518.981%20178.16%20505.401%20163.74%20505.401%20142.74ZM527.101%20142.18C527.101%20152.26%20533.821%20159.4%20543.341%20159.4C553.141%20159.4%20559.721%20152.54%20559.721%20142.18C559.721%20131.96%20553.141%20125.38%20543.201%20125.38C533.681%20125.38%20527.101%20132.24%20527.101%20142.18ZM591.895%20212.6V194.54H603.795C611.075%20194.54%20614.155%20192.3%20616.955%20184.74L618.215%20181.38L590.075%20109H613.175L628.435%20153.94L645.375%20109H667.775L632.215%20194.26C626.335%20208.54%20618.495%20214.56%20606.175%20214.56C600.995%20214.56%20596.095%20213.86%20591.895%20212.6Z'%20fill='url(%23paint1_linear_1_21)'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_1_21'%20x1='86.6645'%20y1='249.723'%20x2='216.791'%20y2='225.843'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%235E1DB8'/%3e%3cstop%20offset='0.5'%20stop-color='%2351009F'/%3e%3cstop%20offset='1'%20stop-color='%233F007D'/%3e%3c/linearGradient%3e%3clinearGradient%20id='paint1_linear_1_21'%20x1='584.743'%20y1='202.952'%20x2='370.202'%20y2='54.1291'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%235E1DB8'/%3e%3cstop%20offset='0.5'%20stop-color='%2351009F'/%3e%3cstop%20offset='1'%20stop-color='%233F007D'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e)
Privacy Policy
Last updated: February 2026
This Privacy Policy explains how Ziggy ("Ziggy", "we", "us", or "our") collects, uses, and protects information when you use our service.
Ziggy is a Slack-based service that helps create Jira tickets from Slack conversations.
1. Information We Collect
a. Slack & Jira Information
When you install and use Ziggy, we process certain information from Slack and Jira only when explicitly triggered by a user.
This may include:
- Slack workspace identifiers
- Jira installation identifiers
- Message or thread content required to fulfill a user-requested action
Ziggy does not store Slack or Jira message content. Message data is processed transiently to perform the requested operation and is not retained.
We store only minimal technical identifiers (such as workspace or installation IDs) required for the service to function.
b. User Information
Ziggy does not maintain user profiles and does not store personal user information beyond what is strictly required to operate the service.
Authentication is handled via Slack OAuth. Ziggy does not store passwords.
2. AI Processing
Ziggy uses third-party AI services to generate outputs requested by users.
Slack and Jira content may be sent to AWS Bedrock solely to generate the requested result.
Customer data is not used to train AI models.
Prompts and AI-generated outputs are not stored by Ziggy.
3. How We Use Information
We use information solely to:
- Provide and operate the Ziggy service
- Create or update Jira issues as requested by users
- Maintain and improve service reliability and performance
We may use anonymized and aggregated usage data to improve the service. This data cannot be used to identify individual users or organizations.
4. Data Retention
Ziggy does not retain Slack or Jira message content.
Minimal technical identifiers required for service operation are retained only for as long as necessary to provide the service.
When Ziggy is disconnected or uninstalled, associated identifiers are no longer used by the service.
5. Payments
If you purchase a paid plan, payments are processed by Polar.
Ziggy does not store or process credit card information.
6. Analytics & Cookies
Ziggy may use basic analytics to understand service usage and improve performance.
We do not use advertising trackers. Cookies, if used, are limited to essential functionality and analytics.
7. Sub-processors
Ziggy uses the following third-party sub-processors to operate the service:
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Amazon Web Services (AWS) | Infrastructure hosting, database, encryption | Encrypted tokens, workspace configuration | US (us-east-1) |
| AWS Bedrock | AI processing for issue field extraction | Slack message content (transient, not stored or used for training) | US (us-east-1) |
| Polar | Payment processing | Billing information, subscription status | US / EU |
No sub-processor stores Slack message content. Ziggy does not share data with sub-processors beyond what is strictly necessary to operate the service.
8. Data Sharing
We do not sell or rent user data.
We only share data with:
- Slack and Atlassian, as required to provide the service
- AI service providers, strictly to generate requested outputs
- Payment providers, solely for billing purposes
9. Security
We take reasonable technical and organizational measures to protect information processed by Ziggy. However, no system can be guaranteed to be 100% secure.
10. Children's Privacy
Ziggy is intended for business use and is not directed at children.
We do not knowingly collect personal data from children under the age of 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Ziggy after changes take effect constitutes acceptance of the updated policy.
12. Contact
If you have questions or requests regarding this Privacy Policy, contact us at: support@ziggy.sh